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Our Support and Service

help desk supportWhen we designed our Neighborhood sites we wanted them to be intuitive and easy to use - both for members and administrators.

This has been and continues to be a core goal of all the enhancements we make. Our support goals are similarly oriented.

When we complete your site, we will take time to train you so that you are comfortable using the administration area and tools.

If you run into problems, we are have a number of mechanisms to support you

Our goal is to help you make your site a success.

Fast Start Service

Our Neighborhood sites are flexible tools, ready to use - but they do require some initial effort from the Sponsor to add-in local information, links, documents, news and so on.

We have seen that the Community responds much more favorably to websites that contain personalized, community specific information. It really gives residents a sense of "connectedness" (to each other, the sponsor, and the community).

Our FAST-START pack service is a one-time service of up to 4 hours professional Virtual Assistant Services provided exclusively by Listings Up, a virtual marketing assistance firm for REALTORS®. Listings Up will consult with you and rapidly develop for you the content you need for your site to launch. With FAST-START pack, your community Web site will help you build more connections, more quickly.

The goal of this service is to provide a LOCALIZATION service for you - to add in the local information you need to rapidly prepare your site for launch.

Learn more about Listings Up on their website here: www.ListingsUp.com

This service is defined as follows:

Total time allocated for these tasks: 3-4 hours.

Virtual Assistant

Our Neighborhood sites are very easy to use, and because they are an interactive resource for members, the administration of the site should be a minimal task taking just a few hours each month.

However, we understand the work pressures of being a Realtor!

Our Virtual Assistant service provided exclusively by Listings Up, a virtual marketing assistance firm for REALTORS® will free you from the day to day management and update of your site.

Learn more about Listings Up on their website here: www.ListingsUp.com

The goal of this service is to manage and coordinate your Neighborhood web site on your behalf.

This service is defined as follows:

Total time allocated for these tasks: 2-3 hours per month

Please Note: Technical support and the HELP DESK is already provided to you as part of our basic service package!

 

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